Privacy Policy

1. Overview

This Privacy Policy explains how Proper Remodeling & Roofing (“we,” “us,” or “our”) collects, uses, and protects information you provide through this website. By submitting information through the website, you agree to the practices described below.

2. Information We Collect

Information you provide

When you submit a request form, we collect the details you enter, which may include your first and last name, phone number, email address, ZIP Code, homeowner status, project interests, and preferred timing, along with your consent to be contacted.

Information collected automatically

When you visit the website, we (and the service providers described below) may collect technical information such as the page you visited, referring links, campaign parameters, general device and browser information, and cookie or similar tracking data.

3. How We Collect Information

• Directly from you when you complete a form, call, text, or otherwise contact us.
• Through the customer relationship management (CRM) platform that powers our forms and follow-up communications.
• Through cookies and similar technologies used for measurement of the website and its advertising campaigns.

4. How We Use Information

• To respond to your request and schedule your free consultation or estimate.
• To contact you by phone, text message, or email regarding your project and related offers.
• To confirm service availability in your area and coordinate with installation teams.
• To measure and improve the website and our marketing campaigns.
• To comply with legal, permitting, and contractual requirements.

5. Communication Consent (Calls and Texts)

By submitting a form or providing your phone number, you consent to receive calls and text messages, including by autodialer or prerecorded voice, from Proper Remodeling & Roofing and the CRM platform acting on our behalf, at the number provided, regarding your request and related offers. Consent is not a condition of purchase. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP, and you may ask us to stop contacting you using the contact methods on this website. We honor Do Not Call requests.

6. How We Share Information

We do not sell your personal information. We share it only as needed to operate our business:

• Service providers: the CRM platform that stores your submission and powers follow-up communications, and hosting and analytics providers that support the website.
• Financing partners: if you ask us to explore financing, we may share the details needed to determine eligibility with independent lenders.
• Project teams: installers, suppliers, and subcontractors engaged for your project, limited to what they need.
• Legal and safety: when required by law, regulation, permit authorities, or to protect our rights and safety.

7. Cookies and Tracking

The website and its form tools may use cookies and similar technologies to remember preferences, measure campaign performance, and improve your experience. You can control cookies through your browser settings; disabling them may affect how parts of the website work.

8. Data Retention

We keep the information you submit for as long as needed to respond to your request, complete any resulting project, maintain required business and contract records, and comply with legal obligations. Information that is no longer needed is deleted or anonymized.

9. Your Choices and Rights

• Ask us what information we hold about you, request a correction, or request deletion, subject to legal retention requirements.
• Opt out of marketing calls, texts, and emails at any time.
• Withdraw your consent to be contacted using the contact methods on this website.

Florida residents may have additional rights under Florida law regarding their personal information. To exercise any right described above, submit a request through the form on our home page and include the words “Privacy Request.”

10. Security

We and our service providers use reasonable administrative and technical safeguards, such as encrypted connections and access controls, to protect the information you submit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

This website is intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through this website, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the current version. Continued use of the website after changes are posted constitutes acceptance of the updated policy.